POSITIONS AVAILABLE:

• Physiotherapist
• Client Experience Officer
• Exercise Physiologist

WHY OUR TEAM LOVES WORKING HERE

At Whittlesea Physiotherapy & Clinical Pilates, we don’t just talk about being a great place to work – we have the data to prove it.
Our team satisfaction results speak volumes:

● Team Score: 92 (Australian physiotherapy clinic national average: 62)

● Average Team Rating: 9.5/10

These results reflect our commitment to creating a supportive, professional environment where physiotherapists can thrive. When you join our team, you’re not just getting a job – you’re joining a workplace that consistently delivers exceptional employee satisfaction.

These results have been collated by Rate My Clinic, who provide allied health clinic assessments using proprietary data and algorithms to help clinic owners improve and to provide a unique view of clinics through comprehensive assessments conducted in consultation with owners, your team, and your clients.

MORE THAN JUST A PHYSIO ROLE

Build a meaningful career in a top-rated clinic. Exceptional support, a varied caseload, and a community you’ll be proud to serve.

Are you a physiotherapist who genuinely loves what you do and wants to grow alongside a team that shares your commitment to best-practice, client-centred care? At Whittlesea Physiotherapy and Clinical Pilates, we’re looking for someone who wants
more than a job. We want someone who wants to belong somewhere, build something, and make a real difference in people’s lives.
Rated in the top 10% of Australian physiotherapy practices with an overall practice score of 82 (the national average is 59*), a 99% Net Promoter Score, and 92% team satisfaction, our clinic is a place where high standards and a genuine, supportive culture go hand in hand.

About the role:

This is a permanent full-time position for a physiotherapist who is looking for a long-term home, not just their next role. Part-time will be considered for the right candidate.

You will manage a varied and rewarding caseload spanning musculoskeletal conditions, sports injuries, and the full spectrum of private practice presentations. As you settle in, there are opportunities to contribute to our Clinical Pilates program, Concussion Management service, and our Sponsored Athlete Program, where you can work with young local athletes through tailored one-on-one and group sessions. Our onsite half-basketball and netball court also provides a fantastic setting for functional rehabilitation and sports-specific work.

If you have experience or a genuine interest in concussion management, Clinical Pilates or specialised exercise services that is an advantage and something we actively support you to develop further.

Who We Are Looking For

We are seeking a physiotherapist who is ready to become an integral part of our team and clinic community. Someone who takes pride in their work, holds themselves to a high standard, and finds genuine satisfaction in seeing clients achieve their goals and best health.

You are the right fit if you:

• Are seeking a long-term position and want to become a valued, committed member of our team
• Share our values of professionalism, trustworthiness, empathy, passion, and client-centred care
• Are self-motivated and take genuine pride in the quality of your work
• Work well both independently and as part of a collaborative team
• Show initiative and enjoy finding solutions when things get challenging
• Have exceptional communication and interpersonal skills across a wide range of people
• Remain calm, organised, and professional in a busy clinical environment
• Have strong computer, administrative, and organisational skills with excellent attention to detail
• Are confident providing support in a caring and professional manner
• Have an interest in holistic healthcare and overall wellbeing
• Are adaptable, positive, and genuinely embrace continuous improvement
• Are reliable and committed to consistently contributing to a high-performing team
• Enjoy building strong, trusting relationships with clients and creating positive experiences at every visit
• Have experience in private practice and a strong interest in sports, Clinical Pilates, or concussion management (highly regarded)
• Have an interest or training in yoga or broader wellness practices (a bonus)

Key Benefits

• A genuinely supportive team culture with weekly team exercise sessions, regular social activities, and a collaborative, family-oriented environment
• Structured mentoring and professional development, including internal clinical education and access to external courses, designed to build your confidence, clinical reasoning, and career
• Dedicated admin support so you can focus on what you do best: caring for clients
• Best-practice IT systems that streamline your workflow and align with current clinical standards
• An above-award salary (based on experience) with performance incentives, paid admin time within clinical hours, and full leave entitlements
• A clear career pathway with growth options tailored to your individual goals
• Flexible start date to suit your circumstances
• Full-time position (preferred); part-time considered for the right candidate
• A welcoming community in a rapidly growing area, close to Melbourne’s outer northern suburbs, where you will genuinely feel connected to the people you serve
  

Essential Requirements

• Current AHPRA registration as a physiotherapist
• Professional indemnity insurance
• Current First Aid and CPR certification
• National Police Check
• Full working rights in Australia

About Us

Whittlesea Physiotherapy and Clinical Pilates has been serving the Whittlesea community since 2005. We are a well-equipped, modern clinic known for delivering exceptional, client-centred physiotherapy, Concussion Management (we are the only CCMI-certified and NFNL-recommended concussion clinic in the region), Clinical Pilates, Women’s Health physiotherapy, and a broad range of evidence-based group programs.

Our team of seven physiotherapists is stable, experienced, and deeply invested in both client outcomes and each other’s growth. We believe the best results come from a team that trusts one another, communicates openly, and holds a shared commitment to continuous improvement.

We are not just treating injuries. We are empowering our clients to feel better, move better, and get back to doing what they love. If that is how you approach your work too, we would love to hear from you.

APPLY NOW:

If this sounds like the role and the team you have been looking for, we would love to connect.

Please send your resume (including two professional referees) and a cover letter telling us why you are the right fit for our team to:

[email protected]

We look forward to hearing from you.

*According to http://ratemyclinic.com.au/ data collected in October 2024

OPPORTUNITY FOR ACCREDITED EXERCISE PHYSIOLOGIST

A fantastic opportunity exists for a part-time Accredited Exercise Physiologist to join our team in a well-established Physiotherapy, Clinical Pilates and Concussion Clinic

Whittlesea Physiotherapy and Clinical Pilates is committed to seeing everyone in our community reaching their full potential in fitness, health and well-being.  We inspire and assist our community to achieve the best possible outcomes using best-practice hands-on, educational and exercise-based care. 

ABOUT YOU:

The successful applicant will conduct Exercise Physiology consultations for private and compensable clients in 1-1 and group settings.  The caseload includes chronic disease management, acute and chronic musculoskeletal conditions, strength and conditioning, pre/ post-natal care, Clinical Pilates assessments, small group and individual Clinical Pilates equipment, a broad range of exercise programs and optional yoga sessions. You will also have the ability to undertake further training to assist with Concussion Services including Baseline Testing, exertional testing for return-to-sport readiness and sub-symptom threshold exercise programs.

The applicant must be enthusiastic, passionate about exercise and having a positive impact on people’s lives using a holistic approach. Experience in private practice, excellent interpersonal and clinical reasoning skills, and the ability to work independently and as part of a team is essential. Training and experience in Yoga and Pilates is desirable.

Registration with ESSA, professional indemnity insurance, current First Aid, CPR and Police Check is required. You must have full rights to work in Australia.

ABOUT the role:

• Work in a well-established practice with career pathway choices that align with your current circumstances, short and long-term goals.
• A supportive admin team dedicated to making your life easier, so you can focus on delivering exceptional care.
• Access to professional and personal mentoring programs with additional optional external professional development opportunities.
• Above award salary and incentives for high performance. 
• Paid admin time within your clinical hours.
• Support and resources to build your caseload so you can see more of your ideal clients.
• Best practice business systems to make your day flow smoothly.
• The ability to be innovative and work independently whilst having expert guidance as you need it.
• Quarterly team activities.
• Flexible start date.
• Work 8 -20 hours per week with all leave entitlements and superannuation included. Additional hours up to full time can be offered to meet demand as you build your caseload.

ABOUT US:

Whittlesea is a close-knit, family-orientated community situated just an hour from Melbourne, adjacent to the thriving outer northern growth corridors of Donnybrook, Doreen, Mernda and Beveridge. Since our establishment in 2005, we’ve been deeply committed to supporting local residents and community groups, we love getting to know and support whole families who entrust us with their care.

Our passion lies in delivering exceptional client-centred physiotherapy, concussion care and Clinical Pilates. We provide manual therapy, exercise prescription and education to assist our clients to achieve their long-term goals whilst feeling supported and confident throughout their journey.

If you share our values and envision yourself as a vital part of our dynamic team please email a cover letter and your resume including the details of two professional referees to [email protected].

Join us in making a meaningful impact on our community’s health and well-being! Become part of an amazing community and team.

FULL TIME RECEPTIONIST / CLIENT EXPERIENCE OFFICER

Join a highly rated, community-focused allied health clinic and become an important part of helping people get back to doing what they love.

At Whittlesea Physiotherapy and Clinical Pilates, we have been supporting our local community since 2005. Our vision is to see everyone in our community reach their full potential in fitness, health and wellbeing, and our purpose is to improve quality of life at home, work and in sport.

We pride ourselves on delivering exceptional client-centred care and creating a positive, supportive experience for every person who walks through our doors.

We are seeking a Full Time Receptionist / Client Experience Officer who is passionate about providing exceptional customer service, holistic healthcare and wellbeing, and is looking for a long-term career opportunity within a supportive and professional team.

ABOUT the role:

This position is 38 hours per week across 5 days and is an in-person role based at our Whittlesea clinic.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, professional and caring experience. You will support our physiotherapists and team through efficient administration, organisation and communication, helping ensure the clinic runs smoothly every day.

This is a diverse role that combines reception, administration and client experience responsibilities. Duties include:

• Managing a busy reception desk and multiple phone lines
• Scheduling and optimising appointments through dynamic diary management
• Assisting clients in person, over the phone and via email
• Registering new clients and ensuring accurate client records
• Processing payments, health fund claims and administrative paperwork
• Maintaining accurate data entry and documentation
• Supporting clinicians with administrative tasks and client communications
• Managing enquiries and following up client requests
• Contributing to the smooth day-to-day running of the clinic
• Assisting with clinic organisation, stock management and general administration
• Working proactively to continually enhance the client experience

This role would suit an experienced receptionist, administrator or client service professional who enjoys taking ownership of their role, using initiative and contributing to a positive team culture.

ABOUT YOU:

We are looking for someone who:

• Is seeking a long-term position and wants to become an integral part of our team and clinic community
• Shares our values of professionalism, trustworthiness, empathy, passion and client-centred care
• Works well both independently and as part of a team
• Is self-motivated and takes pride in their work
• Shows initiative and enjoys finding solutions
• Has exceptional communication and interpersonal skills
• Is organised, reliable and able to multitask effectively
• Remains calm and professional in a busy environment
• Has strong computer, administrative and organisational skills
• Has excellent attention to detail
• Has previous customer service and administration experience
• Has an interest in holistic healthcare and wellbeing
• Is confident communicating with a wide range of people and providing support in a caring and professional manner
• Is adaptable, positive and embraces continuous improvement
• Is reliable and committed to consistently contributing to a high-performing team
• Enjoys building strong relationships with clients and creating positive experiences

Experience within healthcare, allied health or medical reception is advantageous but not essential.

WHAT WE OFFER:

• A permanent full-time position
• A supportive and friendly team environment
• The opportunity to make a genuine difference in people’s lives every day
• Best-practice business systems and software
• Ongoing support, mentoring and training
• Opportunities to contribute ideas and take on additional responsibilities
• A workplace culture that values teamwork, growth and excellence
• The opportunity to be part of a business that genuinely cares about its clients, team and community 

WHY JOIN US?

At Whittlesea Physiotherapy and Clinical Pilates, we believe a great client experience is just as important as great clinical care.

We are proud of our strong team culture and commitment to supporting both our clients and our staff to achieve their goals. We are looking for someone who aligns with our vision, mission, purpose and values and wants to play an important role in helping our community improve their health, wellbeing and quality of life.

We are looking for someone who genuinely cares about people, takes ownership of their role, and is excited to contribute to a workplace where teamwork, trust, initiative and continuous improvement are valued. This is an opportunity to become an important part of a well-established and respected local business with a long-term future.

HOW TO APPLY:

If you are passionate about health, wellbeing and delivering exceptional client experiences, we would love to hear from you.

Please email:

• A cover letter outlining why you are the ideal person for this role
• A short video introducing yourself and explaining why you would be a great fit for our team
• Your resume
• Details of two professional referees

Applications without a cover letter, resume and introductory video will not be considered.

Applications should be sent to:

[email protected]

Join a team that is passionate about helping people live healthier, more active lives while being part of a workplace that values professionalism, growth, excellence and community.